The Tourist Office of Les Vallées d'Ax which belongs to the network of France Tourist Offices undertakes to reserve you a quality welcome and facilitate information for all.

To better serve you, our team is committed to:

Facilitate access and improve the environment

  • Facilitate access for our visitors and disabled
  • Be available, pleasant and responsive
  • Adapt schedules to the Tourist Office to the needs of visitors and customers
  • Develop and maintain the venue

Give a friendly and efficient welcome

  • Welcome you in a pleasant space, equipped, comfortable, to consult on site
  • Support the visitor upon arrival
  • Manage the expectations of visitors
  • Facilitate contacts with foreign visitors
  • Ensure fast and efficient telephone service
  • Make available a consultant living
  • Reply all year in your letters and emails

Inform and educate

  • Meet the needs of visitors
  • Encourage visitors to discover the region and facilitate its efforts
  • Meet the tourist and cultural information updated continuously on the territory of Les Vallées d'Ax as well as nearby areas (department and region)
  • Provide alternatives when a service can not be performed
  • Inform you in different languages
  • Disseminate updated information on our various communication media
  • You facilitate access to Internet
  • Provide clear, accurate and reliable information to visitors
  • View outside the emergency phone numbers

Measure the quality of reception for improvement

  • Measuring visitor satisfaction: collect and analyze the opinions of visitors
  • Gather opinions from staff, providers, elected officials and consumers, in order to propose improvements
  • Handling complaints
  • Collect and analyze the opinions of visitors

Satisfaction questionnaire